QUESTION: HOW DO I OPEN A TERMS OR CASH ACCOUNT?

The Kanhym Credit Application Form, obtained from your representative or from the website, must be completed in full, signed and submitted to the Debtors Department at Middelburg Head Office. Also attach a copy of your VAT certificate with the Clause 7 exemption, whereupon no VAT will be charged on your purchases. It takes 3-5 working days from date of submission to open your account and you will be notified as to the outcome.

Please note that your account are insured by Credit Guarantee, so pay attention to the correct info supplied on the application form to avoid unnecessary delays in the processing of your application.

 

 

QUESTION: WHAT ARE KANHYM’S CREDIT TERMS?

Kanhym’s credit terms are strictly payment 30 days from date of statement. 1% discount are available for payment within 30 days after delivery and 2% for cash payment before delivery.

Payments are preferred as electronic funds transfer (EFT) or a direct deposit into the Kanhym Estates bank account. A proof of payment should be faxed through to 086 6216 446, for Mercia Eksteen’s attention.

Please note that your account will be subject to two limits: Your 30 day after statement account, as well as the credit limit approved by Credit Guarantee. It is important to manage your account within both limits to ensure the timeous deliveries of your ordered feeds.

QUESTION: HOW DO I PLACE A FEED ORDER?

Feed orders for all 4 feed mills are placed at the Kanhym Agrimills Head Office in Middelburg.
Contact persons and numbers:

Petro Roux Telephonic orders 013 – 249 7934
Fax orders 013 – 246 6210 / 249 7902
Fax-to-email orders 086 621 6448
E-mail orders petro@kanhym.co.za

Annemarie Mertz Switchboard 013 – 249 7965
Fax 013 – 246 6210 / 249 7902
Extra phone line 082 944 1465/6/7
Fax-to-email 086 625 1720

We prefer orders in writing by fax or e-mail to reduce the possibility of incorrect deliveries. Confirm receipt of your feed order by fax or e-mail.

Please order your feed 3 days prior to the date of delivery and preferably during weekdays till 12:00 on Fridays. You can also place a standing order, which will then be outomatically dispatched to you on the stipulated day.

Changes to existing orders or cancellations: Must be done at least 48 hours prior to intended delivery, preferably in writing. If too late and the feed is already manufactured, we will try to accommodate your change if possible, otherwise we regret that changes cannot be accepted then.

To ensure efficient and timely processing of your order, please supply us with the following information when you place your feed order:

1. Details of location where feed must be delivered in case of more than one farm
2. Desired date and day of delivery
3. Desired time of delivery if necessary
4. House and/or bin numbers in case of poultry of pig farms or multiple bins on farm
5. Feed type
6. Level of medications/additives needed if necessary
7. Number of bags or tons required
8. Additional information or instructions if any

QUESTION: HOW MUCH FEED CAN I ORDER PER DELIVERY?

BULK:

Full 24 ton loads, not necessarily the same feed type.
The delivery tankers have compartments for the deliveries of different feeds to the same client.

BAGS:

4, 8, 12, 18, 24 or 34 ton deliveries.
4 and 8 ton loads are delivered to clients in a radius of 50km from the feed mills.

Feed can also be collected at the Feed Mills during weekdays, 24 hours per day or Saturdays till 16:00. Special requests must be confirmed with the Production Manager.

QUESTION: WHAT IS THE CORRECT PROCEDURE WHEN FEED ARE DELIVERED?

The bulk feed tankers are properly sealed to ensure that the feed and weight dispatched from the Feed Mill are indeed the same than the feed and weight delivered to you. These seals must be checked to be in tact, and the seal numbers must correspond to the seal numbers on your delivery documents. 2 Composite feed samples are also taken at the Mill, of which one will be handed to you upon delivery and the other one kept at the Mill for a period of 3 months for future reference if necessary. Ensure that your feed delivery corresponds to your feed order.

If you experience any problems with your delivery, please don’t hesitate to contact us immediately. Your signature on the delivery note is deemed confirmation of a correct delivery.

QUESTION: WHO CAN I CONTACT IF I EXPERIENCE ANY PROBLEMS?

Feed Deliveries: The Production Manager at the Mill closest to you
Feed Quality: Quality Control Manager
Accounts: Debtors Controller

REMEMBER: IF YOU HAVE A PROBLEM, PLEASE DON’T TELL OTHERS ABOUT IT – TELL US!